Links and forms:
For Referring Physicians (System Navigation Referral)
Frequently Asked Questions
What is a System Navigator?
The Burlington OHT System Navigators provide assessment, referrals, and guidance with accessing community health and social service providers for members of the identified priority populations:
- Older Adults
- Mental Health and Addictions
How does System Navigation help?
It can be difficult for providers and clients to know all the health and social services that are available in the community. System Navigators help by understanding clients’ service needs, providing education on relevant services, and assisting with referrals and connecting to services as needed. To support clients with language barriers, translation and interpretation services are available to assist with the referral.
Is there a place where I can view the health and social service options available in the Burlington area?
For one-stop navigation of services available in Burlington and area, please visit:
- Burlington OHT website at www.burlingtonoht.ca and click on “Navigate Health Services” in the top toolbar
- Download and use the Burlington Health Navigator App – visit the Apple App Store or Google Play (depending on your device); search for Burlington Health Navigator and look for our bold, blue “B” icon.
A System Navigator may assist with answering questions or connecting you or your client with
specific services listed through these online resources.
Who can submit a referral and how does this process work?
Providers of health or social care in Burlington and the surrounding area can submit a referral using either option below:
- Option 1: Complete the “System Navigation Referral” form and submit by fax.
- Option 2: Submit electronically via Ocean eReferral using the “Burlington Family Health Team – System Navigation” eReferral.
Who can I contact for more details?
You can connect with a System Navigator Admin via the intake line at 289-208-9619 or email OHTsupport@burlingtonOHT.ca with any questions.
To view this information in a pdf format, click here.